Overall 4 + yrs experience in SAP CRM 5.0 and above.
Good knowledge on CRM Sales such as Opportunity, Quotations, Contracts, Sales Pipeline
Good Knowledge on CRM Service functionalities such as Service Order, Service Request, Service Confirmations, and then invoices
Worked on CRM ECC Integration
Knowledge on CRM billing and invoicing
Knowledge on SAP CRM Middleware such as on Delta load & Request Loads; Object filter Knowledge for initial & Delta loads.
Should be able to work with Multiple Interfaces Connected with SAP CRM
Knowledge on Org Structure & Integration with HR for Employee Master data via ALE.
Knowledge on Customer Master data Replication
willing to work on Support Project
Strong in solving incidents & Adhering the SLA
Should be able to work with Multiple Interfaces