Retention Specialist

Quotient Consultancy
  • Mumbai
  • 6-8 lakh
  • 2-7 years
  • Views
  • 01 Feb 2018

  • Sales & Marketing

  • Banking - Retail
Job Description

Grade: AM/ DM/ M/SM Location: Western Mumbai Qualification: Any graduate    Job Responsibilities: Will be responsible for retaining customers Pan India who have availed Home Loan / Loan Against Property from the Bank, and are "at risk" of discontinuing their relationship, and/or have already communicated their intent to exit. Will be responsible for outbound calls to such customers, with the primary objective of understanding reasons for wanting to end the relationship, assessing customer needs (eg. Rate of Interest Issues) while aiming at first call resolution to retain customer's loyalty & business. · Perform customer negotiations using empowerments available to reach a fair conclusion from both businesses and customer perspectives, thereby meeting the retention goals. · Send sanction letters and rate reduction offers to customers on email or via courier. Track the closure of the offers sent end to end. · Explain customers about new products & benefits, with the aim of re-capturing their interest and influencing their decision to continue banking with us. Analyze customer feedbacks and Develop new strategies for customer retention. If required that the customers' needs to be met then also go and meet him to retain Needs to maintain Reports, Dashboards & MIS's so needs to be good at excel, word, PowerPoint Supervisory role will manage a team of 7 people Requirements: 2-6 years of experience in Retail Assets with a Bank/ NBFC Experience of having worked on retentions in the Outbound Call Centre or Retail Assets environment would be an added advantage Excellent interpersonal skills, negotiation skills & empathy Target driven Additional languages known will be added benefit Guajarati, Kannada, Tamil, Bengali, Telagu


Competencies/Skill sets for this job

Retention Home Loan Loan Against Property HL LAP

Job Posted By

Amogha .
HR MANAGER

About Organisation

Quotient Consultancy