Direct and supervise retail staff across several retail outlets to ensure they meet set objectives. Provide training to retail employees to develop their skills and enhance their job performance. Ensure compliance with company policies and procedures Provide solutions that address performance issues in a timely and effective manner. Monitor the activities of the customer service department of retail outlets to ensure a satisfied clientele Contact store managers and other retail staff to communicate relevant information. Mentor and motivate sales staff to put in their best in order to achieve financial goals. Develop and implement budget and plans for retail operations Visit retail establishments to ensure efficient and effective management as well as high performance sales Develop policies for the merchandising of goods in retail stores Monitor inventory levels to determine the need for stock supply at each retail outlet Set and regulate product pricing using results of market and demand analysis Ensure compliance with health/safety policies and procedures at retail sites. Listen to customer complaints to address & resolve their issues Evaluate operational and financial records to determine sales performance of a retail store. Must be flexible to travel.