Enabling all FS delivery points in Broadband vertical and teams to make it easy and simple for our customers to deal with us by:
- Build up network to deliver last mile connectivity and Timely Installation to end customer as per business presence of the company.
- Speedy and Quality Resolution of Viewing related problems faced by customers
- Work on the Budgets and ensure cost effective delivery with due controls in place
- Act upon Customer Satisfaction Study reports on a regular basis and provide necessary input to various delivery teams.
- Ensure that there are no fraudulent accounts created / installed in the region.
Installation and Field Repair:
- Build Service Network to provide last mile connectivity to end customer
- Selection, appointment and continuous management of Service Partners
- KPI / SLA management (of various delivery units / partners)
- Vendors contract administration and management
- Quality of people, tools and training
Policy & Process Compliance:
- Ensure that the organisation's processes and policies are adhered to.
- Provide regular input to keeping our processes in alignment with our service philosophy - Easy & Simple.
- Provide input to planning, training and quality as applicable