Quality Manager/process Excellence

First Call H Resource P. Ltd
  • Chennai
  • 10-12 lakh
  • 10-13 years
  • Views
  • 18 Jan 2017

  • Operations

  • BPO/ ITES/ Call Centers
Job Description

Conducting operations assessments, requirement gathering, identifying transformation opportunities, designing solutions, creating transformation road maps, implementing target operating models, managing change, as well as gathering and analyzing data, developing models, support the monitoring and reporting of progress on projects, managing project risks and issues and tracking project deliverable and results by :

- Supporting the mitigation of significant operational risks/issues on transformation initiatives to ensure expected results are achieved

- Supporting the partnership with business owners to design vision for Target Operating Model transformation and develop roadmaps to achieve the vision

- Manages and coordinates transformation work-streams

Essential Functions :

- Under general supervision lead transformation work streams

- Supports the supervision, management and execution of transformation initiatives

- Contributes to the identification of critical business issues, areas of improvement, and to the establishment transformation plans and teams.

- Supports the development of clear case for change, detailed scope, desired outcomes, accurate and realistic cost benefits analyses, clear roles and decision-making for specific transformation projects and/or programs

- Develops detailed work plans, schedules, project estimates resource plans, and status reports

- Actively participates in and take ownership of deliverables related to the operations assessments, the identification of transformation opportunities, and the design and implementation of target operating models that improve operations efficiency and effectiveness through process re-engineering, technology and transformation initiatives

- Ensures appropriate governance and monitors transformation project progress, budgets, risks and issues to ensure timelines and deliverables are met and manages communication with senior stakeholders, with primary focus on local stakeholders


Competencies/Skill sets for this job

Operations Operating Models Stakeholders Reports

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About Organisation

First Call H Resource P. Ltd