Manages researching, developing, innovating and delivering effective and consistent solutions to support the infrastructure systems ensuring the application of current and emerging technologies.
Established OS Support skills including fault diagnosis and fix; Experience of hardware fault diagnosis on HP, Compaq or IBM Intel based technology;
Working knowledge of networking principles including TCP/IP, DNS, and DHCP.
Certified in Server technologies; Various Microsoft applications including Exchange 2003 / 2007,.2010 IIS, MOM, SCOM , WSUS, SMS, ADS; or AIX/Linux/HPUX/Solaris N or N-1 versions;
Working knowledge of Directory / Domains; Knowledge of EARS.
Technical and people management of technology domain. Should have 80% technical and 20% people management skills;
This person will be the SME (Subject Matter Expert) for the respective technical domain and staffing of resources in her/his domain;
Responsible for preparing Task Sheets/Checklist, Induction Manual, Guidelines and Standards. Generate MIS (Performance , ticket analysis) reports on periodic basis;
Responsible for evaluating existing Technical Architecture and Design and Proposing Improvements. Technical root cause analysis;
Execution of identified skills gap for the team members. Focus on cross trainings of resources within domain;
Lead customer / front office meetings for technical and SLA related discussions; ; Participate in MIRT and Outages as applicable;