The ability to successfully work within a pre-determined ITIL and IT Service Management environment, also using pre-defined tools such as Request Center, Service Desk. - The ability to successfully operate a customer focused support and business operation and related help processes. - Excellent interpersonal communication skills as a basis for working successfully within a diverse client environment. - The ability to successfully lead remote audio and web-ex meetings. - Excellent English speaking and writing, and in a professional manner that considers the aspect of counterparts being better or less good in the same. This also includes writing documents in a consistent or report in a professional manner that is appropriate e.g. for successfully driving a follow up process.