Process Trainer

Ikya Human Capital Solutions Pvt Ltd
  • Hyderabad
  • 10-15 lakh
  • 4-8 years
  • Views
  • 25 May 2017

  • Customer Service

  • Recruitment/ Staffing
Job Description

1. Last Designation must be Process Trainer(at least 2-3 Years).

2. Looking only for at least 4+ Years Experience.

3. Flexible for Shifts.

4.Experience in Training Team size at least 20-30 members and above

5.Strong Training experience & strong orientation towards customer service

6.Highly organized and proactive; able to meet deadlines in a fast-paced environment

7.Excellent oral and written communication skills

8.Computer proficiency MS Office with knowledge of advanced excel and PowerPoint

9. Need to have people Training skills.

Must Have experience in International Process only.
.Training Skills experience- 2 years + (MNC - BPO only - Non voice)
Should be ready to learn and process cases with the team
Should be ready to work in night shift & Weekend shift and audits for his span
Strong Reporting skills
Experience in handling onshore calls
.Health care Experience preferred
.Timely one on one with associates


Competencies/Skill sets for this job

Computer Proficiency Advanced Excel Health Care Customer Service

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