Have successfully executed large & complex global delivery for fortune 500 companies for the last 15 years.
Driving improvement initiatives that positively impact Client satisfaction & business profitability.
Proactively identify risks, stay engaged during the lifecycle with the delivery team to prevent any issues and help the team to recover quickly when in an issue.
Identifying areas of improvement and facilitating improvement projects which can result in significant improvement
Identifying process gaps & automation opportunities
Project managing improvement efforts across multiple locations and maintain consistence in effort & implementation
Interfacing with leadership/clients and identifying opportunities for value add.
Driving effective Change Management for a stable & consistent delivery Zero surprise operations.
Strong communication skills including liaison with the senior leadership at the CXO levels.
Ability to decipher the project health and risks from the application metrics