Works with management, team leads, managers and other associated to map and document all business processes.
Focus on improving, automating and making the operations error free.
Work with team managers to identify the scope of work, KRAs and KPIs for all functions.
Also work with management to develop and manage all performance reviews and reports. Provides expertise and direction around developing and enhancing programs like VMS, SME, and Referral Program.
Drives Survey based prioritizing of issues.
Innovates ways to improve business operations.
As a task also closely monitor social platform and other avenues to see what other staffing business are in to. Develop a Best Practices model that can be managed and tracked.
Manage 1 team member to ensure smooth operations and constant innovation.
Will learn a lot as this would require developing knowledge for all functions including sales, back office operations and recruitment organization.