Responsible for process excellence,
Initiate sustainable process improvements to exceed customer expectations while driving continuous process improvement.
Manage the account in line with requirement and agreement
Planning targets, monitoring output and achievements of overall targets on a daily, weekly and monthly to meet service delivery requirements
Ongoing relationship building and management, handling escalations, ensuring effective communication with clients to provide action plan leading to effective client servicing
Analyzing FTE requirement at regular intervals, forecasting resources as per the volumes, effective utilization of resources by way of cross trainings and to drive towards efficiency for continuous improvement
Implementing measures for continual enhancement in services, managing cost-effective operations and ensuring adherence to quality monitoring tools and methodologies like LEAN, Green Belt etc.