Requirements : - Proven experience in providing production support. - Basic database knowledge - SQL/ Oracle Administration. - Basic Unix and Linux command line experience required. - First Degree level education, preferably in an IT related subject (B.E. CS/IT; MCA ). - Knowledge of finance and Trading background would be an advantage. Responsibilities : Main responsibilities will consist of supporting inhouse trading/clients with advice and analytical support, reacting to critical issues on a timely basis. A significant portion of time will be spent in configuration & setup of new applications, resolving client issues, and liaising with L2/development teams by testing amendments and new components/versions of our products /services. - Managing and resolving technical problems and incidents related trading system. - Providing analysis into technical and functional issues and escalating/communicating appropriately with other internal teams. - Potential to provide assistance during an on-going issue with trading system. - Willingness to work in shifts. Skills : - B.E. Computer Science/IT; Master of Computer Applications. - Strong analytical and decision-making skills. - Good written and spoken English. - Ability to communicate effectively with external customers and internal teams. - Familiarity with computer operating systems (Windows/Linux/Unix) and SQL/databases. - Ability to work on several tasks at the same time and remain calm under pressure.