Operation HEAD

  • Bangalore
  • 23-25 lakh
  • 12-18 years
  • Views
  • 14 Dec 2016

  • Operations

  • Travel/ Tourism
Job Description

Core Competencies:

Excellent Communication & written skills
Team Management
Decision Making & Result Orientation
Market Knowledge
Product Knowledge
Negotiation skills
Job Responsibilities:

Customer Service:
Ensuring all products meet brand quality standards and in turn, guarantee customer satisfaction.
Building a team of customer focused employees through coaching and measurement.
Handling difficult customer situations professionally.
Handling any customer complaints/concerns.
Responding to customer inquiries on a timely basis.
Supervising daily operations.
Ensuring all of the stores physical property is in good condition.
Conducting or delegating opening and closing responsibilities.
Ensure achievement of annual budgets
Managing store sales efforts, which may include promotions, retail sales, up-selling, and route sales.
Proper monitor of COGS and ensuring the levels of COGS are maintained as per specified standards.
Understanding the production process and maintain a schedule that guarantees high quality and output
Safety and Sanitation: Maintaining a high level of store sanitation and cleanliness, e.g cleaning schedules, training, etc.
Equipment: Proper upkeep of store facility and equipment
Directing and developing employees, including: recruiting, training,scheduling, safety education, supervising, dispute resolution and firing.
Build a team of customer-focused employees and foster teamwork.
Communicating to store employees and enforcing all store policies,standards, and practices.
Highest levels of integrity.
Ensuring maximum profitability and sales growth in all store functions
Managing income and expense budgets, including accounts/receivable,profit and loss, etc.
Completing required corporate reporting documentation, both financial and operational.
Managing company resources responsibly including, inventory control.
Protecting company assets.
Effective monitoring of utilities to ensure cost control.
Maintaining a resourceful budget and controlling all costs and expenses.
Run and Ensure Profitable Operations across all Stores/Outlets
Audits: Ensure smooth & minimum deviations in internal audits.

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