Hands on experience Voice platforms like Cisco Unified Communication, Unity Connection, Cisco Unified Contact center Express (UCCX) and Enterprise (UCCE).
Knowledge on H.323, MGCP and SIP Protocols.
Knowledge on Cisco 28XX, 38XX voice Gateway.
Hands on Experience on End user Admin, Configuration (Extension Mobility, Translation Pattern, SRST, FAX, SNR ..)
Trouble shooting Skills on UC & UCCX .
Typically works with moderate guidance in own area of knowledge.
Identifies the problem and all relevant issues in straight forward situations; is able to generate possible solutions and assess each using standard procedures, leading to a sound decision.
Individual that has proven track record at managing Voice Infrastructure shared services.
Responsibility consists of troubleshooting/ analyzing/ diagnosing data network issues, support network infrastructure and implement/deploy new network gears based on project requirements.
Responsibility also includes incident management, problem management, problem determination and resolution.
An self motivated individual who works with goals from management as well as self established goals.
Able to develop business cases that will turn in to project.
Manage and deliver the project/engineering life cycle from start to finish.
Vendor management like working with Cisco or Service Provider on TAC Cases.
CCNA/CCNP-Voice/CCIE or other industry certifications are also considered.
Should have exposure to ITIL practices.
Willing to work in UK/US shifts and perform ON Call responsibility as well.
Good written, verbal communication skills and soft skills as well. Should be a good team player and be able to mentor the team members.
Relevant professional experience of 3 to 8 Years.