This position will represent the Enterprise Technology Organization in a Network Operations Center (NOC) capacity.
Responsible for the day-to-day operations of the 24x7 NOC which consists of monitoring and supporting the infrastructure production hardware and software applications, and network devices.
The position is responsible for the overall performance and availability of applications and systems
ESSENTIAL DUTIES AND RESPONSIBILITIES INCLUDE
Responsible for use of various monitoring tools and utilities to conduct basic troubleshooting for resolution.
Responsible for notifying the appropriate system engineers in the event of alarms and problem escalations.
Provides technical support to internal customers and collaborate with service providers in the identification, troubleshooting, and resolution of problems.
Ensures that all alarms are properly handled and tasks completed in a timely manner.
Provides input on daily shift reports and hands off any open issues to the next shift.
Assume and perform other duties and responsibilities not specifically outlined herein, but which are logically and properly inherent to the position.
This includes flexibility in scheduling requiring shift changes to ensure 24/7 coverage, employee training or any business need for the NOC.