Coordinate a prioritized approach to developing, implementing and sustaining process control plans for manufacturing processes at the site.
Lead the efforts required to maintain site certifications as Management Representative for ISO 9001: 2008 and PED.
Develop, implement, and maintain standard response procedures for customer issues.
Utilize 5-Why Root Cause and structured problem solving tools for diagnosing and resolving customer issues.
Drive implementation of irreversible corrective actions throughout the value chain.
Develop, implement, and maintain analyses of both internal and external quality.
Analyze Cost of Poor Quality (COPQ), and coordinate efforts with value stream managers to continuously reduce the costs.
Lead a structured approach to improving first pass yield (FPY) in the manufacturing processes to meet the needs of the business.
Qualifies and monitors suppliers from a quality perspective to ensure high quality standards for all purchased products.
Establishes standard metrics and facilitates supplier reviews of System and Process Controls capabilities.
Develop methodology for obtaining Voice of the Customer feedback on quality performance of Company valves and customer perception of the Company brand.
Coordinate customer audits of the facility and any follow-up activity.
Implement regular audits of outgoing product to monitor adherence to documented systems controls. Drive appropriate corrective actions for any issues noted.
Lead the development and approval of specific procedures required for make to order customer contracts.
Provide support and guidance to Quality personnel in the each value stream. Assist as needed in all quality-related activities.
Audit supplier for adherence for quality standards.