Manager- Instruction Design

Search Light Consultants
  • Hyderabad
  • 12-22 lakh
  • 10-16 years
  • Views
  • 12 May 2017

  • Customer Service

  • BPO/ ITES/ Call Centers
Job Description

The Designer must be able to:
Collaborate effectively with field teams, subject matter experts (SMEs) and others on the Knowledge Management team to support corporate launches and department initiatives
Educate project teams on Customer Service processes and procedures to advocate for the customer service associates interests during new initiative project planning
Perform needs analysis and evaluate existing documentation to identify the most appropriate training approach and content to meet the demands of the learning objectives and audience
Design and build training programs using instructional and distribution methods (online, classroom or blended) that best suit the content
Create engaging and valid trainee evaluation tools that prove successful knowledge transfer
Manage processes and reporting related to our learning management system (LMS)
Build processes and templates to minimize the development time for new skill and specialty curricula
Manage multiple complex curricula development projects simultaneously
Manage existing programs to ensure the content remains complete and relevantThe ideal candidate will be comfortable in a fast-paced, multi-tasked, high energy environment. They will be a creative and analytical problem solver with a passion for excellent customer service.

Ideally, someone who has a combination of Communication Training / L&D and then moved into Instruction Design is the ideal profile.

We also require a bachelor's degree and at least 10 years of experience in related positions and the ability to travel domestically and internationally.

Should be currently working as Manager / Sr Manager Instruction Designer with a reputed MNC.

Ideally, someone who has a combination of Communication Training / L&D and then moved into Instruction Design is the ideal profile.

Comprehensive knowledge and proven application of instructional theories and principles in both on-line and classroom instruction, excellent organizational and interpersonal skills, superb project management skills and the ability to work independently are a must. Customer service or sales training experience is a plus.
Additional experience and competencies that are critical to success in this role are:

Fluency in all Microsoft Office applications, HTML and Photoshop
Experience using e-learning software, such as Captivate or Viewlet Builder
Proven competence using an LMS, such as Saba or Moodle
Familiarity with SCORM a plus


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