Manager - Business Excellence

Crescendo Global Services
  • Mumbai
  • 10-15 lakh
  • 7-12 years
  • Views
  • 09 Mar 2017

  • Consulting

  • Banking - Retail
Job Description


- Certified Lean Six Sigma Black Belt

- Certified PMP / PRINCE2 practitioner preferred

- Minimum of 10 - 12 years- experience in a recognized process design & improvement methodology, such as Lean Enterprise and/or Six Sigma

- Minimum of 10 - 12 years- experience of process tools and concepts, such as process mapping, value stream mapping, waste analysis, root cause analysis & problem solving, flow & pull, takt, Kanban, process capability etc

- Minimum of 10 - 12 years facilitating process workshops, including experience with team dynamics and coaching

- Minimum of 10 - 12 years with communication and change management experience, including experience with communication plans, empowerment, active listening, and stakeholder analysis

- Exposure to project management concepts, tools, techniques & methodologies

- Exposure to managing senior level stakeholders (CXO level) at client locations

- Excellent knowledge of using MS Office Excel / Power point / Visio and Igrafx

- Ability to grasp and understand Life Insurance products / market

- Good written and oral communication skills

Would you be keen for a role where your responsibilities involve:

- Design, setup, and execute process workshops (e.g., 5-day kaizen event)

- Define and scope processes and value streams to be improved, and clearly establish process deliverables

- Facilitate the creation of standard, disciplined processes and the process management controls to sustain, adapt, and continuously improve

- Identify and implement business-facing and customer-facing metrics and design collection processes

- Provide process-related training, integrate within process workshops, and follow-up on application

- Design process-related materials, templates, standard procedures, and learning simulations

- Create and work within enterprise diagrams of all organizational processes and value streams

- Provide ongoing coaching and mentoring on process design & improvement activities, including process management

- Apply change management & project management techniques to drive organizational commitment

- Independently manage projects across multiple work streams facing off to senior stakeholders at CXO level within the business

- Integrate processes with technology, and support IT implementations

- Identify and develop tactical work assignments from strategic and operational business plans

- Integrate with the entire Business Implementation organization

- Act as a process champion to bring process-centric thinking and behaviour


Competencies/Skill sets for this job

Active Listening Six Sigma Process Mapping

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About Organisation

Crescendo Global Services