Sound knowledge in troubleshooting and configuration of Anti-spam, Antivirus software.
The service consists of monitoring, troubleshooting, problem resolution, and system administration services for messaging infrastructure. Backup management for Messaging servers, servers are monitored on a proactive basis for service interruption, server performance and backup failures.
Roles & Responsibilities: The purpose of this role is to provide technical support in order to ensure a high degree of Customer Satisfaction through SLA & Process Compliance. The emphasis would be on skills like:Proactive Metrics and Improvement.Monitoring proactive server alerts and sensitize them and resolve it in best possible way.Work on Severity 1 / Severity 2 / Severity 3 incidents and fix them ASAP.Proven Technical Solution Engineering.Customer sensitivity and Rapid Response.Proactive and Clear Communication.Quality & Process Compliance