ITIL Command Center

Computer Power Group Inc
  • Bangalore
  • 10-12 lakh
  • 2-5 years
  • Views
  • 15 Dec 2016

  • IT/ Information Technology

  • IT/ Technology - Software/ Services
Job Description

Incident Management of High Severity Incidents
Outage Management, Initiate Bridge calls, drive communication and teams to ensure uptime of Infrastructure within Service Levels
Co-ordinate with multiple teams to get the issue resolved within SLA
Exposure to ITIL framework
Handle client contacts & engage as & when required
Work with right resources to resolve an issue & make sure the issue is resolved & client is updated
Prepare the required reports on Command Center tickets & calls




Skill Required:

Good Knowledge in multiple operating systems like Windows & ITIL v2/ v3 foundation trained (Certification preferred)
Strong verbal & written communication skills (I-talk score~7)
Ability to Co-ordinate with multiple teams & multi-task
High on energy - Working under high pressure - Conference call etiquettes


Competencies/Skill sets for this job

Reports Sla V2 High Pressure V3 Service Levels Communication Skills

Job Posted By

Lavanya
Manager

About Organisation

Computer Power Group Inc