The Application Support role is responsible for taking a lead role for mobile banking applications / payment and clearing system in solving issues / problems or questions raised by the bank end users. In addition, the Application Support role plays a pivotal role in representing the internal stake holders within our organization and ensuring that proper resources are allocated to resolving any concerns of the internal stakeholders. Primary responsibilities include providing on- going support providing instruction on processes and troubleshooting on the reported issues.
This role requires experience in effectively managing issues for non- core applications & effective coordination with various teams across the bank.
1 Application Support-
BAU support for all non- core applications handled.
Act as a techno- functional resource for internal and external projects.
Interact with internal teams and external 3rd party vendors to trouble shoot and resolve complexproblems
2 Vendor Management
Ensure that all issues are responded within TAT.
Update on critical issues that will help in improving quality of issue management
3 Documentation & Basic Audit Requirement
Ensure incidents and problems are up- to- date
Ensure all technical and non- technical documentation is up- to- date
To adhere to basic audit requirements. Compliance to be done at all levels