Ensuring Incident ticket supervision through tool.
Ensuring Work Request supervision using tool IT Service Portal.
Monitoring timely assignment of tickets (Incidents & Work Requests) to Desktop Engineers.
Provide technical guidance to Desktop Engineer.
Arrange &manage training's for Desktop Engineers.
Manage Leave records of Team Members.
Induction of new entrants to the team.
Ensuring regular updates to maintain Asset Inventory
Ensuring weekly updates of issue\Risk log for Project
Managing administrative requirements of Team
Prepare Shift Schedules for Team
Proficient in commonly software applications like Microsoft Office, Word and Excel
Regularly reviewing and sometimes revising the general manager's schedule on a daily, weekly and monthly basis.
Confirming itineraries and meetings with key corporate contacts
Interacting with a myriad of outside agencies and organizations
Making sure the company's key personnel are available as needed.
Simultaneously arranging multiple projects
Effective time management
Meeting with and ironing out details with numerous outside contractors, service providers and vendors
Ensuring that deadlines are met without compromising quality