Helpdesk Support executive

Future Focus Infotech Pvt. Ltd.
  • Hyderabad
  • 2-3 lakh
  • 1-2 years
  • Views
  • 20 Jul 2017

  • Operations, Customer Service

  • IT/ Technology - Software/ Services
Job Description

Serve as the first point of contact for customers seeking assistance over the phone or email
Determine the best solution based on the issue and details provided by customers
Direct unresolved issues to the next level of support personnel
Record events and problems and their resolution in logs

Competencies/Skill sets for this job

Point Of Contact Solution Based Support Helpdesk

Job Posted By

Executive Delivery

About Organisation

Future Focus Infotech Pvt. Ltd.