Good understanding of BPO Healthcare Operations from 3rd party and in-house Shared Service center perspective.
Should have managed a large Healthcare client relationship with responsibilities including Operations, Service Delivery, SLA Management, Governance, Client Management, and Engagement P&L.
Prepare the annual budget aligned with corporate / divisional objectives for the engagement, coordinate with the account manager for the account plan (New areas of growth) in order to achieve the business objective of the engagement
Handle all facets of operation, HR, Hiring, Finance, Facilities, and Technology Infrastructure etc.
Work closely with sales and Account Management team to increase revenue
Maintain and build contacts with stakeholders supporting the client on Technology.
Ability to speak at different forums at the client side and ability to address large crowds internally as well as client senior folks.