Head Digital Channels Key Role responsibilities Establish digital channel vision , goals , Product road map and roll out plans Build digital channels covering mobile apps in Android / iOS platforms covering all form factors and internet channels / mobile web Work as part of collaborative cross functional team to oversee planning , development and design from product initiation to successful delivery and manage the product life cycle Obsess over customer. Manage product & User Interface . High degree of insights into user behavior and translate that into digital channel products which will enhance user experience and usability of the digital portfolio of services Build agility, speed and data. Manage data to enhance user experience and engage customers and monetize data Responsibility of delivering products and services as per road map and milestones agreed. Responsible for product enhancements and life cycle management. Responsible for delivery of key metrics including customer onboarding, revenue generation , daily/ monthly active user metrics, digital cross sell / up sell as well as product and feature deliverables as per roadmap To embed superior customer service elements in product and services to enhance customer experience of dealing with the bank. Key requirements Strong experience in digital transformation of retail banking / financial services Deep insights in building digital products and services including mobile and internet channels Deep understanding of payments and settlements systems & payment infrastructure RBI / NPCI Proven ability to build and manage world class products and manage conflicting priorities Highly organized and adept at prioritization. Keep track of all moving pieces in projects and adjusting to new information and goals Ability to build strong networks, partnership / alliances with relevant stakeholders Candidate Profile MBA with 8 to 10 years experience in Digital Channel management in a leadership role in Digital Banking & ecommerce companies.