Guest Relation Executive

PeopleStrong HR Services Pvt. Ltd.
  • Gurgaon
  • 1-2 lakh
  • 0-5 years
  • Views
  • 29 May 2018

  • Customer Service

  • Hotels/ Restaurants / Hospitality
Job Description

Helps & Assists the Hotel Manager with all day tasks Takes charge of the Hotel (for own shift) when the Hotel Manager is not around (including Morning Stand-Ups) Present at the Lobby for any sort of Guest query and assistance (including Check-In & Check-Out, when the Hotel Manager is unavailable). Handles all guest complaints including managing guests having problems. Escorts Guests to their respective assigned rooms + luggage Takes the initiative to create suitable (and relevant) Guest interactions Takes the initiative (including proactively where required) to take care of guest requests In the Morning shift takes care of Breakfast orders (Cooking) Responsible for the Delivery (and clearance, later) of Breakfast, Lunch & Dinner to the Guest rooms In the Night shift - checks for Linen Exchange and inventory of Linen (Records being maintained) In the Night shift - takes round of the Hotel periphery; also, takes round of the guest floors for preventive security measures In the absence of GSA/or at busy periods - is also responsible for bed making and regular Housekeeping cleaning and dusting (in the rooms and public areas) Check all the arrival ready rooms before guest arrival. Maintains the Inventory of the various stocks Orders the stocks for future requirement considering occupancy


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