Understanding about IPCC / IPCC Technologies.
*Good Knowledge about Genesys Framework & Components.
*Good understanding of *Component Integrations (in terms of connections etc)
*Understanding of Genesys *Events-Request flows/Genesys Framework SDK (Good to Have)
Basic Understanding of eServices, outbound, reporting solutions (at least one)
Java / .NET (at least one)
BE BTECH, ME, MTECH, MCA.