Resolve queued transactions within the service level agreements to reduce potential revenue losses.
Resolve customer issues within the scope of existing service level agreements.
Interact with banks and customers to validate information and to confirm or cancel authorizations.
End-To-End Closure of All Payment Related Queries
Update alerts with its status and action till its closed with appropriate action status.
Identify system improvements to prevent fraudulent activities.
Recommend new software tools used for fraud detection, prevention and reporting activities.
Generate suspicious activity reports and risk management reports for Managers.
Observe customer transactions to identify fraudulent activity such as account take over, friendly fraud, theft and similar other risks.
Determine existing fraud trends by analyzing accounts and transaction patterns.