Monitoring, Trouble shooting and Supporting the day to day activities
Adherence to documented procedural standards.
Fully responsible for delivery of key feeds within the agreed SLA.
Maintain Knowledge base and share experience with support team members
Create technical plans to meet the needs
Determines operational feasibility by evaluating, analysis, problem definition, requirements, solution development and propose solutions.
Develops software solutions and creates efficient Code by studying information needs
Provides information by collecting, analyzing and summarizing development and service issues.