Excellent communication skills 1st round will be communication round 2. technical 3. Managerial 4. HR discussion Audit Compliance and Standards (Network & Security Infrastructure Communication Skills: Effectively drive and transparency in ensuring transaction closure successfully both internal and external Technical Skills: Strong understanding of network fundamentals & network troubleshooting, hardware & software standards (CCNA certified), Routing & Switching - Routing Protocols on EIGRP, OSPF, BGP, Switching & Wireless Concepts WAN Topologies: Understanding & Concepts or functions and operations of gateway redundancy protocols (i.e., HSRP, VRRP, NSRP and GLBP) configurations. Process Compliance: Ensure tickets closure within SLA, Timely acknowledgement, assignment & Queue management of tickets to team, Helping the team in technical issues, Identify and handle all internal and external escalations on time Escalation Management: Ensure timely escalation to appropriate next levels. Monitoring: Ensuring all applications and monitoring tools are functional & Escalate as appropriate Standards & Compliance: Understanding of basic security standards (Hardware & Software), Follow standard checklist and ensure 100% accuracy, track any exceptions and deviations, Add/ Contribute on strengthening standards based on inputs and observations encountered in day to day activities .Comply with defined processes and update tickets.