Reporting to the Project Manager, the product support executive shall help one of the worlds largest search engines customers to improve usage of tracking tools that will help customers accurately track their ROI. The executive will provide guidance / support via regularly planned multiple touch point communications that includes inbound / outbound calls & emails.
Proactively communicate on a daily basis with customers & ensure quality customer service/support.
Maintain excellent product knowledge and attend all training sessions.
Conduct in a professional and informative manner in all client communications.
Ensure accurate and complete information is captured in customer relationship management (CRM) system during the entire communication process.
Respond to or meet and exceed daily targets in a timely and accurate fashion Provide daily / weekly / monthly reports on the key metrics associated with the process.
Provide market intelligence to the team leader & identify process improvement areas.
Work with team leaders to identify challenges to improve overall process execution.
Suggest improvements that can be made to increase efficiency and help meet / exceed goals Share expertise and best practices with new recruits and co-workers.
Desired Candidate Profile
1. Should be graduate.
2. Flexible to work in shifts.
3. Provided 2 way transport.
4. Flexible with any 5 day working in a week.