Owning of all Fraud management activities - pre and post sourcing for consumer products across Rural locations. Minimizing fraud losses to ensure robust portfolio health.
Owner of the location level fraud management processes through a diversified team - managing activities in assigned rural location. Ensuring effective deployment of Rural FCU officers.
Extensive location visits and closing on action plans identified thru location visits
Review and tracking of location visits by location RCU Officers
Support Field Officers with relevant triggers received from central monitoring, for them to investigate. Track investigation cases for closure.
Support Field Officers with data and information to enable investigation of cases identified by location Officers.
End to End ownership of the key backend shop.
Ensuring minimal fraud Loss
Working with centralized back end team to increase fraud catch rate
Process improvement with close monitoring to ensure error free process, also looking at various systems to have full utilizations of system features for fraud Management. Support projects being done to drive process Improvement.
Building metrics and dashboards of all fraud related process to enable effective management of each process and drive efficiencies. Deliver MIS with suitable analysis.
Improvising fraud dedupe processes to increase the fraud catch rate and its effectiveness
Creation of fraud data base for all relevant business to enhance fraud control effectiveness.
Ensuring strong deterrent is sent in market by timely action and investigations of fraud cases.
Propose changes & suggestions in credit policy- location wise (whenever required)
Drive all internal process in a manner that the reporting of suspected frauds is timely and fraud is caught before disbursal of loan to minimize fraud loss.
Proactively identifying fraud trends and taking effective corrective measures.
Evaluate the current frauds process continuously and changes to be made to be more effective.
Effectively engaging with Operations, collections and Sales team to understand and contribute to overall processes and reduction in Fraud loss across all Location.
Co- coordinating mystery shopping on dealers, agencies and executives to minimize frauds.
Grooming and management of the team to achieve their respective targets. Ensure proper handholding & guidance for development of the team. Gap identification & professional training to the team.
Managing team's expectation through timely goal setting and performance management process. Provide timely and clear feedback for performance improvement.
Ensuring highest levels of employee relationship, motivation & engagement to drive results & high levels of employee satisfaction.