Deputy General Manager - Operations

Talpro
  • Bangalore
  • 15-25 lakh
  • 12-15 years
  • Views
  • 14 Feb 2017

  • Operations

  • BPO/ ITES/ Call Centers
Job Description

Keep abreast with the process of revenue cycle management (A/R) in the healthcare industry.

- Demonstrates thorough knowledge of the job.

- Demonstrates good understanding of the performance SLA's and meet the SLA's.

- Understand all binding laws and regulations related to the project.

- Developing in-depth knowledge base among the team members relating to domain and process.

Good communication skills, inter personal skills and excellent team handling skills.

- Attrition Management

- Oversee team reviews, submit progress reports of the team to the BUH and conclude appraisals.

- Conduct individual performance reviews and propose the required action plan.

- Active involvement in disciplinary issues arising out of the team.

Process related :

- Ensure project meets all the required Quality parameters - internal and external

- Implement efficiency improvement projects by deploying lean sigma methodology

- Ensure all MIS reports go on time.

- Participation in conference calls on subject matters whenever necessary.

- To be able to take on additional responsibilities for the team if required.

- Monitoring and assisting the quality of the work done by the team.


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Talpro