Position description - Accountabilities
Investigate the events of a voyage, deviations from the initial agreement and check what was contractually agreed around the events
Prepare and negotiate claims with customers to maximize the income while reducing the cost.
Negotiation skills towards third parties to guarantee settlement of claims in agreed timeline according to internal policy.
Ensure all claim activities are correctly reflected in financial and trading systems
Work with analyst in your team and the other global Demurrage teams to create and support best practices and share knowledge
Use a continuous improve mind-set to support process improvements
Follow internal procedures to receive approval for payments and escalate to Team lead when needed in a timely manner
Take responsibility for safety, compliance and audit readiness
Work with Trading, Commercial Operations, Finance Operations and other stakeholders in identifying and resolving issues related to T&S movements
Periodically review most common root causes of demurrage with internal customers and advise how to reduce such costs
Proactively advise all the stakeholders on improvements creating end to end value.
Experience and Qualifications Required
University degree (previous work experience will be taken into consideration for any candidates who might not meet the educational standard)
The ability to read and interpret legal language
Evidence of great analytical and problem solving skills
Excellent communication skills and able to build solid working relationships with internal and external customers.
Motivated, results driven and ability to work under pressure
Experience in on the job training
Experience in the industry and knowledge of demurrage is an advantage
Job Competency Profile
Value Chain Management and E2E Profitability Knowledge
Compliance Control and Risk Management Knowledge
Supply Chain Contracts and Negotiation Skill
Supply Chain Customer Service Knowledge
Trading Operation and Documentations Skill
Application Usage - Tools/ Systems / Platforms - Skill
Commercial agility - Skill
Analyses and Solves Problems - Skill
Attention to Detail - Skill