Customer Support Specialist

Ikya Human Capital Solutions Pvt Ltd
  • Bangalore
  • 2-6 lakh
  • 1-5 years
  • Views
  • 11 Jul 2017

  • Customer Service

  • BPO/ ITES/ Call Centers
Job Description

Customer service is an extremely important part of maintaining ongoing client relationships that are key to continuing revenue, as a customer support you have to deliver timely, accurate and professional customer service to the customers and communicate with customers via phone, email and chat.
* Stay current with system information, changes and updates
*Working with other customer support teams to ensure a consistent and high-quality level of support.
* Building rapport with customers and retain them by providing quality service.
* Replying to customers for their queries through E-mail and over telephone

Skills and knowledge :
*Knowledge of customer service principles and practices;
*Effective listening skills;
*Multi-tasking capabilities;
*Problem Solving, Verbal Communication, telephone etiquettes, Customer Service, PC Proficiency

Competencies :
*Possesses, acquires, and maintains the technical/professional expertise required to do the job effectively and to create effective customer solutions
*Sets high standards of performance for self; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed.


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