Customer service is an extremely important part of maintaining ongoing client relationships that are key to continuing revenue, as a customer support you have to deliver timely, accurate and professional customer service to the customers and communicate with customers via phone, email and chat.
* Stay current with system information, changes and updates
*Working with other customer support teams to ensure a consistent and high-quality level of support.
* Building rapport with customers and retain them by providing quality service.
* Replying to customers for their queries through E-mail and over telephone
Skills and knowledge :
*Knowledge of customer service principles and practices;
*Effective listening skills;
*Problem Solving, Verbal Communication, telephone etiquettes, Customer Service, PC Proficiency
*Possesses, acquires, and maintains the technical/professional expertise required to do the job effectively and to create effective customer solutions
*Sets high standards of performance for self; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed.