Customer Support Engineer

Varite India Pvt. Ltd.
  • Bangalore
  • 10-12 lakh
  • 3-8 years
  • Views
  • 08 Jun 2017

  • IT/ Information Technology

  • IT/ Technology - Hardware & Networking
Job Description

Works for worldwide customers within her/his own team or with other Cisco teams to solve problems and enhance future products with senior engineer supervision
Solves reported product and network problems
Effectively utilizes databases of existing issues, debugging tools and simple or moderate lab simulations to analyse problems and identify solutions with a high level of customer satisfaction
Provides basic systems/product training and intellectual property material
Keeps up-to-date with the latest technology products in order to provide a high quality support in current and future types of support services
Knowledge of RADIUS, TACACS+ , 802.1x , ACS and ISE is a must
Good technical foundation in networking (CCNA equivalent level or above) is a must
Knowledge of Wireless technologies is a plus
Ability to communicate in English effectively both verbally and in writing; other languages would be a plus


Competencies/Skill sets for this job

Technical Foundation Networking Debugging Customer Satisfaction

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About Organisation

Varite India Pvt. Ltd.