Customer Service Specialist

PeopleStrong HR Services Pvt. Ltd.
  • Gurgaon
  • 10-15 lakh
  • 3-7 years
  • Views
  • 23 Feb 2017

  • Customer Service

  • BPO/ ITES/ Call Centers
Job Description

NOTE: Only for Females.
Professionally handle all incoming customer orders, and calls, process orders to the satisfaction of the customers.
Handle general enquiries from the customer.
Receive customer orders and input into the order processing system
Update customers on order status, address complaints, confirm customer details, receive feedback on customer service and other general calls to ensure a high level of customer service is achieved
Capture all customer complaints, log, track and report upon as required
Support the credit control function and contact customers where appropriate to ensure payment and address credit level requirements. This is to be carried out in liaison with the credit control, responsible for the credit control functions and credit level policie
Liaise with dispatch to ensure correct delivery of customer orders. Monitor delivery performance against target


Competencies/Skill sets for this job

Customer Service Order Processing Credit Control

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