With 15+ years of experience working in various positions and industries such as Telecom/ISP, Retail- Supply chain, Logistics & ITES.
10 years of experience in Project Planning, , Project Delivery, Project Life-cycle, Partner/Vendor Management & Customer Experience.
Should be a Champion at analyzing Customer Requirements, Business Requirements, Change in Business & Workflow mapping to retail business domains.
Should be Proficient in Gap Analysis, Business Requirement mapping, Software Demonstration, Product Architecture & Feature Set, and Productive Benefits.
Should Adherence to SOPs (Standard operating procedures) & industry best practices.
Should have coordination competence with Cross-functional teams, Program Managers, IT Managers, Stake holders, Business users & sub-ordinates
Well versed in Managing, Motivating, Driving and Volunteering teams for running successful business operations.
Excellent in Document Management, Business Blue prints, Contracts, TDDs, Client signed off URS etc. ensuring the same are being referred during Lifecycle phases.
Skilled at Resource Planning, Resource Management & over all Budgeting of the projects.
Should possess crisis Management skills during downtime, outage or any abnormality & critical situations.
Excellent at setting up the Contact centre, Technical desk, Service desks, Sales gallery and customer facility centers.
Should be able to make Communication Plan for Project milestone, Production launch, Go-live plan & Feedback.
Ability to work independently and as a team member with strong Time Management and Organizational skills & flexibility to do Multi-tasking.
Should be Excellent at Training workshops, Plan & Recommend Training programs for internal teams, departments, sub-functions etc. for enhancement & better productivity.
Following Skill Set Essential
Process Consulting & Re-engineering
Strategic Planning and Forecasting
Business Process Operations
Resource Planning & Management
Research & Analysis
Team Management & Development
Training & Development
Service Delivery Management
Project Life Cycle
Customer Relationship Management
Customer Service Management