Experience in SCCD (ICD) or TSRM or TAMIT. Knowledge in ITIL.
Experience with SR, Incident, Problem processes.
Experience in configuring SCCD including Application Designer, Database Configuration, Workflow Designer. Experience in Automation Scripts is nice to have.
Effective Communication skills
Certifications in SCCD, TSRM, Maximo EAM and knowledge of TADDM is of additional advantage.