Cloud Application Services Engineer

Add On IT Systmes
  • Bangalore
  • Confidential
  • 4-6 years
  • Views
  • 28 Apr 2018

  • IT/ Information Technology

  • IT/ Technology - Software/ Services
Job Description

Experience :

- 2+ years Microsoft SQL Server experience with the ability to read and write SQL code proficiently.

- Minimum of 4 years- experience with Microsoft business class operating systems.

- Prior experience demonstrating technical proficiency in ASP and ASP.NET support.

- Working knowledge of client/server applications.

- Working knowledge of basic networking technologies.

- Development background is a plus.

- Strong troubleshooting skills with the ability to be dynamic and adapt

- Must work well in a team environment

Key Responsibilities :

- Provide front-line technical support to customers to help resolve technical issues or provide timely escalation.

- Detect frequently occurring issues and coordinate with multiple support teams in identifying pre-emptive measures to avoid re-occurrence.

- Work with all departments to facilitate issue resolution of problems reported by customers.

- Trend frequently reported incidents to identify problems

- Resolve complex technical issues that are reoccurring or affecting multiple customers.

- Document best practices for remediation techniques.

- Provide recommendations for improving existing processes and procedures.

- Comfortable managing multiple, high-priority issues simultaneously while adhering to stringent performance SLAs.

- Strong awareness of knowing when to escalate internally to bring management visibility into the issue.

Technical skills required :

Primary :

- Azure Paas

- SQL Server

- Windows

- Powershell

- Excel

- ITIL

Secondary :

- VMware

- GIT

- AWS

- TFS

- Storage

- Networking

Qualification :

- Customer service certifications

- Microsoft Certifications

- Linux Certifications


Competencies/Skill sets for this job

Azure Windows Linux Aws

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Add On IT Systmes