Provided in depth analytics knowledge with a primary responsibility for providing functional and technical guidance and support on commercial systems in line with strategic initiatives for ADC.
Review processed complaint cases to verify accuracy, consistency, and compliance with process requirements, and review case data for special scenarios.
Track and communicate on compliance.
Ensures tasks and activities are performed according to the work instructions, procedures and policies in place.
Interface with internal and external stakeholders and ensure that the appropriate contact points are established with the other groups (within Quality, Training and Compliance or outside) to respond or address gaps or compliance issues that need resolution by team specialists..
Escalate issues/problems to management.
Provide training to the team