Call Center Manager

Capital Placement Services
  • Delhi, Gurgaon
  • 10-12 lakh
  • 5-10 years
  • Views
  • 01 Sep 2016

  • Quality Control - Product/ Process

  • BPO/ ITES/ Call Centers
Job Description

You will be responsible to manage of team in a healthcare inbound calling process. You will be responsible for managing and improving all call quality, safety, and overall employee initiatives. Strong ability to plan and implement projects.
Responsible for selecting, training, developing, and managing performance of professional and non-exempt direct reports; providing prompt and objective coaching and counselling; and coordinating,
planning, and assigning work for staff


Competencies/Skill sets for this job

Ability To Plan Training Coaching Inbound Counselling

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About Organisation

Capital Placement Services