Work closely with the Engineering Department to understand project status and delays (if any); Ensure timely communication of the same (status updates) to the customer
Regularly interact with customers to understand issues / concerns / complaints / modification requirements; Communicate these promptly to the Engineering Department and ensure timely resolution of the same
Work closely with customers and the relevant banks / financial institutions to obtain the required documentation and drive timely collections
Coordinate with key departments (Engineering, Finance, Legal, Liaison etc.) to ensure timely completion of all handover formalities
Maintain a repository of customer issues / queries; Provide inputs to the relevant departments to ensure incorporation of customer feedback into future projects
Monitor preparation of instalment records, final account statements etc.
Ensure accurate and timely MIS preparation for the Department; Periodically submit the same to the Head Marketing (Residential)
Develop / update Department SOPs; Lead the development of a framework for effective handling collections, documentation and other formalities (post-sale and prior to handover) and continuously update the same .