To identify and implement business requirements to processes in response to operational and client service requirements.
Work actively with the business group and the technical Specialists and other business departments.
To engage with the respective operational areas and gain buy in with proposed changes and training.
Work closely with business partners to ensure the delivery of each project.
Escalate any issues and/or road blocks and raise any potential solutions to the concerned managers.
Influencing and negotiating with senior level managers to gain stakeholder approval.
Create Executive Packs and other MIS.
Consolidate and set the platform for business metrics and provide meaningful analysis.
Track all progress and project deliverables utilizing appropriate tools; document and report status regularly to senior management.
Identify and communicate issues/risks/conflicts in a timely manner to the senior stakeholders.