The key functions will be
*To take care of Cluster branch operations sales operation after sales services.
*Retentions,after sale service,customer grievances.
*Branch Administration,Customer Service,Complaint Mgmt,Sales,Marketing,Business Development,Portfolio Mgmt,Relationship Mgmt,Team Mgmt,Risk Mgmt.
* Profitability Management - Maintaining & optimizing profitability for the branch
* Target setting & management Monitoring branch targets in numbers & volumes
* Portfolio quality management - through superior underwriting, working closely with collections
* Cost management managing all branch operating costs including cost of acquisition, operations etc.
* People management Motivating team, handling HR & administration function of the branch
* Customer experience management - Ensuring superior customer experience and handling customerservice in terms of collections, pre closures & service issues
* Achieve contributed value targets set for the branch
* Ensure sales volumes for multiple products, sourcing quality & underwriting diligence to meet salestargets while controlling delinquencies and frauds
* Provide superior customer experience
* Manage TATs on credit & processing
* Minimize pre & post disbursal discrepancies
* Monitoring Branch performance in terms of key drivers i.e.
* Contributed Value.Volumes / Profitability / Expenses / Losses
* Employee Retention
* Employee Productivity
* Customer experience
Monitor individual performance of each employee, continuously work to maximize productivity
* Motivate and develop branch team
* Drive branch team to excel.
* Manage and mentor the team and keep attrition of branch staff low
* Conduct regular meeting with branch staff