Candidate should be strong in predictive modeling,Advanced analytics, solution's and large analytical delivery.
Experience in Retail/FMCG/CPG Analytics must.
Monitoring and managing a team of Telesales executives and driving productivity through Team Leaders
Segregating and assigning leads across the executives
Ensuring that the executives meet the hourly/daily/monthly targets and sending reports to the manager on the targets achieved
Periodically reviewing the performance of the team, driving metrics around individual performance, attrition, quality, talk time and number of calls being made by the team
Constantly motivating executives driving them towards incentives and controlling attrition
Identifying training needs and highlighting the same