Deliver cross sell target via end to end closure: The candidate will be directly accountable for driving the call centre to deliver agreed targets via the efficient data and floor management on various partner databases through end to end tele closure model . Will be responsible for target planning, lead inventory management and stakeholder commitment reviews, call center budgeting etc.
2) Partner Onboarding and Management: The candidate will be responsible for conceptualizing and executing various data flows and campaigns to generate maximum business on partner database to achieve agreed targets. This would include new process set-up, compliance, target agreement and campaign design
3) Revenue and Lead Reporting to Internal and External Stakeholders: The candidate would be responsible for maintaing and publishing revenue and efficiency dashboards to internal and external stakeholders to tarck and drive performance.
4) Drive Up-selling on CA partner database : The candidate would have to deliver agreed targets on various partner databases including and not limited to warm intents and cold database.
5) Co-ordinating with Closure Desk: The candidate will have to liase with the closure desk to ensure efficient, timely closure of logged in cases . It would involve ensuring customer document collection, due dilligience, case login (as per defined process) and conversion.
6) Efficient call centre management and lead generation: The candidate will be responsible for the efficient management of the process via efficient call centre management through the below activites
Maintaining agent floor productivity and sales per agent as per industry benchmarks
Managing call centre HC budegting and billing
Defining, maintaining and reviewing call centre process quality and performance
Conducting daily/weekly/ monthly reviews with call centre hierarchy to review sales progress against targets
Maintainance of compliance and regulatory requirements to manage the process
7) New System UAT and SIT testing and deployment