Works closely with the COO/ Service Delivery heads/ Operation Centre / Contact Centre heads on the planning, strategy development and execution of the same.
The role involves a mix of developing s hort/ midterm strategy for the team including change management and organization development, process improvement, performance management & reviews.
Work on various special/strategic/confidential projects with the leaders from time to time. Ensure alignment to institutional goals in partner teams.
Market review and competitor analysis of developments / new trends in different products, processes, innovations etc.
Act as a Strategic Advisor to the aligned Functions
The team also actively involves in various Management and strategic business reviews
This is a high visibility internal role, with opportunity for a fast paced career growth for appropriate candidates.