Assistant Manager- Operations

Creative Indians
  • Pune
  • 3-6 lakh
  • 5-8 years
  • Views
  • 19 Jul 2017

  • Customer Service, Operations

  • BPO/ ITES/ Call Centers
Job Description

Should have e xperience being a team leader IN Customer Service process,
Should know KRA's and KPI's of operations in CS process
S hould be knowing formulas to calculate ATTRITION, SHRINKAGE, AHT, SERVICE LEVEL ,
Excellent Communication Skills
Should be from BPO Industry


Competencies/Skill sets for this job

Service Level Customer Service Operations Shrinkage Attrition

Job Posted By

About Organisation

Creative Indians