As an Assistant Manager / Manager, the incumbent will be responsible for the following:
Monitors all flights to completion;
Monitors all internal applications closely which are helping in day to day operation.
Resolves any operational issues, which may affect scheduled operations, and evaluates overall operation impact of delays and/or cancellations;
Monitors and verifies delay reporting, company e-mail correspondence, schedule change notification, and aircraft movement information ensuring accuracy and timeliness;
Keeps management apprised of status and developments on all flights including emergency situations;
Provides guidance to OCC personnel during regular and irregular daily operations;
Manage OCC and network operational performance to ensure that cost effectiveness and consistent disruption recovery responses are initiated / implemented;
Manage and ensure continuous Flight-watch is carried out effectively to provide the best possible assistance in case of any deviation or diversion from the normal operational plan;
Manage and ensure a satisfactory balance of On-Time Performance (OTP), Interdependency and Customer service in line with the companys business goals;
Establish and maintain strong and effective working relationships with all relevant departments (including but not limited to Maintenance, Commercial, Corporate Engineering Planning, Flight Operations, Cabin and Flight Deck crew Scheduling, Catering, Cargo, Airport Ground Services and Dispatch teams;
Lead daily on time performance meetings with relevant stakeholders to review and correct any operational problems while providing feedback to help optimize the schedule and prevent recurrent delays.
Identify and develop potential team member. Identify the poor performers with negative attitude who bring the team moral down.
Desired Candidate Profile
Graduate with 5+ years of experience in Airline industry.
Aviation background preferable
Operations Control or Dispatch
Should be open to 24/7 operations - Ability to work in rotational shifts including night shifts, weekends & holidays